With less than a month before the school year begins, directors and teachers should make sure their equipment is working and their classrooms are ready to welcome children.
Based on many years of experience, we receive numerous calls to technical support every September. Typical reasons include:
- Staff have changed, and new specialists have not yet been trained to operate the equipment.
- Devices have not been used for a long time, and operating procedures have been forgotten.
- Voltage fluctuations during inactivity have caused the main computer to enter safe mode.
- Scheduled maintenance is due, including removal of dust, cleaning and replacement of parts.
- The institution wishes to update software or expand its library of activities.
Many of these issues can be resolved remotely, although some require a technician on site. We recommend carrying out a test run in August to confirm that Briolight equipment is operational and staff are ready to use it.
The earlier we receive a request for warranty or post-warranty service, the more likely it is that a technician can visit before September 1.
Useful information: At the time this article was published, customers purchasing a software update for an interactive floor or sandbox could receive complimentary maintenance (dust and dirt removal). This was a time-limited promotion; check any current terms with your sales manager.
Contacts:
Office: lifecell 063-258-15-15, Kyivstar 067-258-15-15, Vodafone 050-258-15-15.
Technical support: +380 93-355-10-01 (Mykhailo Borysov).
